PURBA, J. W.; DINA OKTAVIA. Hambatan Implementasi Standard Operating Procedure (SOP) Front Office Dalam Penanganan Komplain Tamu. JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, dan Akuntansi, [S. l.], v. 4, n. 1, p. 2366–2376, 2026. DOI: 10.62421/jibema.v4i1.687. Disponível em: https://jibema.murisedu.id/index.php/JIBEMA/article/view/687. Acesso em: 12 aug. 2026.